Platform's Refund Policy

Daily, Flex and Resident Desk Users:

You: may cancel your membership at any time, by email only, after the payment of the first month’s fees and any Registration Fees. You MUST send the email notification AT LEASTone week prior to the beginning of the new month. Cancellation will take effect at the end of the month for which the final payment has been paid.

Office Users:

We require a 30 day notice via email, and your final charge will be pro-rated (if received after the 1st of the month) 30 days after receipt of notice.


We may cancel your membership with immediate effect if you have breached any terms and conditions of this agreement, or membership fees or other charges remain unpaid 7 days after the due date and such a breach is not remedied by you within seven days, after being notified by us. There will be no refunds if you do not notify us as described above.


If you have any questions you should contact us via telephone at 773.850.2797 or via email at